We have quite a few mini field-testers here at Babiekins Magazine, and sometimes we put them to work! Here Aveline, our Copy Editor’s daughter, tries out some clothes from Wittlebee Kids Clothing Club. I think she’s enjoying her job, don’t you?
Wittlebee works on a simple subscription model. You pay $40 per month, and Wittlebee sends you a box of clothes which have been hand-picked for you according to the style profile you provide. As someone who — yes, I admit it — can be a little bit picky about clothes, the personalized style profile is the part I really like.
Aveline’s box came packed with six different pieces of clothing (not all shown.) On our little outing today, she wore a pretty long-sleeve corduroy top by Tea Collection, bright leggings also from Tea Collection, and the most incredibly awesome graphic tee from Lately, Lily. (I can’t get enough of this top. Lily releases a new line of clothing every time she stops in a different part of the world — this one is from her travels to South America. An international perspective is really important to me, and I want to raise Aveline with this worldview, too.)
If you didn’t already guess, the retail value of the clothes you get in your Wittlebee box is far greater than the $40 subscription fee. (Plus, you’ll be able to buy additional clothes at a discounted rate, as well — there are always lot of flash sales and giveaways happening on Wittlebee’s Facebook page.)
What have been your experiences with clothing subscriptions? Will you be giving Wittlebee a try?
Wittlebee provided Babiekins Magazine with a sample box of clothes for this review.
UPDATE: We are so sorry some of you have had less than a satisfactory encounter with Wittlebee. Our review, while 100% honest and our opinion, was based on a single box Wittlebee sent to us, and the interaction we had with customer service during that time. Unlike many of you, we have not had experience with Wittlebee’s subscription service over an extended period of time. We are truly sorry for your experience, and appreciate your honest feedback!
Teresa Hord says
We joined Wittlebee about 5 months ago and had nothing but problems. The clothing started out nice and the boxes came on time. When they got too big I would get charged for a box and it would take over a month to get it. The clothes that came in it were “Wittlebee” brand clothing made in India and something I could find in Walmart. I know they are trying to reorganize their company and limit the amount of subscribers. I was sent a mass e-mail telling their subscribers to pause our accounts to give them time to reorganize. I think it is a great idea but they got too big too fast.
We’re so sorry for your experience! Thanks for taking the time to share your experience. We’ve updated the review above to clarify that our review based on a single box Wittlebee sent to us, and the interaction we had with customer service during that time.
Stephanie F says
I love the concept I’ve been a customer of wittlebee for a few months but they don’t live up to the hype yet. They have a lot of problems like order not being your child’s size or its all gender neutral. And my daughter is very girly, I’ve sent boxes back and it take ages to get the replacement box. And 2 boxes I got were maybe valued at $30 I could of got it at Walmart for cheaper. It’s a hit or miss subscription service. I’ve seen lots of happy customer boxes that look amazing. But haven’t got a great box yet. But if your looking for basics then its the place for you. An as for the sample box you got I wish I would of got one that awesome looking.
Stephanie, thanks for taking the time to share your experience. So sorry you haven’t had great encounters! We’ve updated the review above to clarify that our review based on a single box Wittlebee sent to us, and the interaction we had with customer service during that time.
Too bad they didn’t give out good clothes like this to their customers! We just get a lot of Wittlebee brand clothing and cheap items that don’t add up to their $100 per box promise.
Oh, we’re so sorry Allison. We’ve updated the review above to clarify that our review based on a single box Wittlebee sent to us, and the interaction we had with customer service during that time. Thank you for taking the time to comment and share what your experience has been!
Great positive review, however, you fail to mention that a person’s credit card gets charged over a week before shipping, boxes include some not-so-cute items and the Wittlebee name is the prominent label name they ship. I have been a customer for a few months and at first was very happy with the box, but the last 2 boxes were awful- drab grey onesie and matching pants for a little girl, thin short sleeve Tshirt for Denver Winter weather?? They have asked their customers to please pause their subscriptions for the month of December so they can get back on track. They have also implemented a wait list for future customers. I plan to stick it out for at least another month, but any more boxes with cheap clothes and awful taste and I will be one more of their unhappy, cancelled members.
Shelly, we’re sorry to hear! 🙁 We’ve updated the review above to clarify that our review based on a single box Wittlebee sent to us, and the interaction we had with customer service during that time.
I have already given Wittlebee a try and I do not recommend them. In fact, I recommend staying far, far away from this company. They send clearance rack clothing in the wrong seasons and sizes. They threaten and harass customers who post less than favorable reviews. But most importantly, their customer service is non-existant. Even if a good faith mistake is made by the company, it is almost impossible to have the problem addressed. I asked for my account to be closed after 5 boxes. I canceled because the clothing was just not worth the $40 per month, mostly because it was mismatched, ugly (my opinion), and seemed to be second quality. They did not cancel my account when I requested and I was billed. It was impossible to get a refund, so I just gave up and nagged them relentlessly until it was finally closed.
Melissa, thanks for stopping by and sharing your honest review. We’ve updated the review above to clarify that our review based on a single box Wittlebee sent to us, and the interaction we had with customer service during that time.
Melissa Sommer says
We have been wittlebee members for 5 months now. I must say that we have greatly enjoyed each box that we have received. The only “bad” thing is that we got a duplicate item once. Their customer service was prompt in their response and the issue was resolved. We get a combonation of plain layering clothes along with some beautiful pieces. Everything suites our style.
Jency Kuriakose says
Wittlebee is a fun idea and the element to love here is the surprise factor. It is a grab bag taking into some consideration your child’s style all the while keeping an eye on the budget. I am an on-again-off-again customer with Wittlebee. The boxes I got were great. No, I didn’t get all branded items – infact I never got a Tea, Trish Scully. What I did get was my money’s worth. I got many plain tees, leggings, pants, one or two WOW branded dress or tee. In my opinion, Wittlebee is great. It is unrealistic to expect Wittlebee to pack 6 branded items for every customer every month for $40. As part of their growth and evolving vision, the company did experience some hiccups and unfortunately these hiccups got passed onto some of their customers. That was unfortunate. That’s all. The fun element and surprise factor is still great for this service. I think you should try them out for a while. After all its kids’ clothing – wear today, doesnt fit tomorrow. *shrug, move on*.
Jency Kuriakose says
By the way, this child pictured here is precious. I love that Tea top.
Before signing up, you may want to check out Wittlebee’s rating at the Better Business Bureau. It is an F!
Might I also mention the CEO contacts current and past customers @ midnight to harass and threaten them. Plus on top of that bullies customers who are part of a review good and bad group on fb.
Emily W. says
I loved Wittlebee until two days ago. I thought the clothes were great, and it was fun getting the box every month. I joined last Spring. My October box was missing two items, which was a bummer but I just let them know about it. They told me they’d send them in the next box in November. My november box didn’t arrive until Dec 12th, and when I got it, those two items were STILL missing. I tried to call them, but low and behold, they’d decided to close down their phone support. So then I went to their webpage to use their ‘chat feature. That was gone too. Then I went to Facebook, but discovered they no longer allowed comments on their page unless they approved them first. So then I emailed and twice they bounced back. Others later told me their emails went through, so I guess it could have been a problem on my end, but it was a BIG problem because I had no other way to contact them. So then I started to freak out that I’d never get my missing, (but paid for) items. I searched facebook and found a wittlebee review page (not sponsored by Wittlebee), and I asked the other people there if they were having issues. I discovered A LOT of other customer were, so I took matters into my own hands and started emailing Wittlebee suppliers, (the clothing companies whose brands they carry). I guess that made the CEO mad, because he when he found out, he cancelled my account and said I couldn’t join a facebook page that posted negative reviews about Wittlebee. He told me in the email that anyone who joined that review page would have their Wittlebee accounts closed, they’d lose their referral credits, and that he’d take legal action against the administrators of that page. I was like, WOAH dude. It kind of scared me actually, so when I replied I cc’ed the same clothing companies in the reply so they could see how Wittlebee treated customers and to make them aware that their brands were being associated with such yucky customer service. Well that worked, because he agreed to refund my last two boxes. So phew, I got my money back. But I’m a little afraid he’s going to follow me around the web and search for bad reviews and try to sue me for libel or something, which is crazy, because everything I’ve said is true. I’m not sure what happened to Wittlebee…I loved their stuff, and I thought they were great. But Geesh, if that’s how they treat customers who try to get issues resolved, then fine, I don’t want to spend my money there. The reason it’s concerning that you can’t get someone on the phone is because they keep your credit card on file. If you want to cancel and can only email, who knows how long it might take. Anyway, that’s my experience. I’m just a mom, not some kind of operative that is trying to take Wittlebee down. If anyone knows of another clothing subscription for kids let me know. I guess I’m in the market again! LOL!
It also always seems as if they make these Review boxes extra special… Not typically what a regular monthly box would look like… Which usually entail the WB elephant or giraffe shirt, and heart dress
We have had wittlebee for 2 months and have gotten 2 boxes plus a mystery bag and we have lived every second of it. In our first box we got some american apparel and tiny whales, in our second box we got two tea collection shirts. They also have a swap page on Facebook where I’ve picked up additional tiny whales shirt and american apparel leggings. I’m paused right now for the holiday and to help them get their heads above water but I can’t wait for January and my next box.
I’ve been a member for 6 months & love not only the clothes but also the service. Yes, they’ve grown and their may have been a few hiccups along the way; however, they’ve excelled & gone out of their way to make things better. They’re always hosting amazing member only sales & giveaways; I’d recommend this monthly clothing service to my friends & family; it saves you money, provides fabulous stylish clothes, & most importantly saves you time & those embarrassing mall meltdowns that every parent fears. We <3 u wittlebee!
Shelly Poduska says
I have been a customer for several months. I receive items for a 12-18 month girl and 3t boy. We have had incredible items sent to us. I am pretty picky about how I dress my kids and was a little worried before I got my first box, but found I worried for no reason. They have followed all of my style notes perfectly. I have gotten a great mixture of brands and styles. We have gotten tea (an absolute favorite brand of mine) warrior poet, Paul frank, Kenneth Cole Reaction, rabbit moon, appaman, plus many more. I really love the quality of the basic wittlebee items and with layering my kids wear one of their items almost daily. I have felt the shipping has always been within a reasonable time frame. I have had to wait up to two weeks after billing to receive items but that has never bothered me. I am constantly telling friends and family about wittlebee. I wouldn’t recommend a company to loved ones that I didn’t love myself. My last comment is about the wittlebee customer service. I have talked, chatted and emailed the company several times about different topics from adding notes to my style preference to changing child size and questions about shipping and credits. I have always had excellent quick service. This company may not be for everyone but it sure is an awesome option for our family!
I tried Wittlebee back in May and didn’t like the clothes I got but I hadn’t provided good “notes” so I figured it was my own doing. The clothes did not seem to be worth even half what I paid, much less the $100 they claim. I got none of the “name brand” clothes they advertised on their site. The best brand I got was Old Navy and the shirt was,
hate to say, ugly. I didn’t try to send it back, I just cancelled.
In August I signed up through A plum district deal to give it another chance. I thought if I have better notes, I’d be happier. Unfortunately, none, and I mean none of my notes were followed. I’d both written style notes and had a conversation with the “stylist”. All for nothing. Having tried for a total of 4 months, I now feel confident that they just send whatever randomness they have and that they must not be stocked enough to apply preferences. I’d loved to have gotten something like Tea or Lilly lately, but I have gotten a whole bunch of wittlebee brand clothes that, again-I hate to sound so harsh-but they remind me of clothing you’d see at the craft section of hobby lobby or Walmart. These are not stylish, not quality, and not based on my style preferences. I can’t even get them to send the right sizes much less worry about color. I can’t recommend them, my last box from my deal will be here soon and then I will be canceling. Save yourself the $40 and the headache. You’ll just be disappointed.
I was very excited to join wittlebee via a friends advice. The first box was mediocre, the second was just plan horrible. I am talking ugly clothes and nothing in my style preference was followed all but one was short sleeved when I asked for long sleeves because I live in ALASKA! I then paused my account because I just didn’t have the money to spend on horrible clothes. Every time I tried to get in touch with customer service I got the run around and canned responses. I have no idea if anyone actually read my emails or not. I was, at that point, a member of a certain Wittlebee review page. I had gone there when I was researching Wittlebee initially, and everything I saw looked great so I joined. I kept my membership to that group because I had planned to rejoin/unpause my account when/if Wittlebee got thier act together. Sadly, because everyone on that page is open about thier experiances, I have just been horrified by Wittlebee’s treatment of other people! I know my own experiance was mediocre at best, but the way the company is run is just bad for business. I have since cancelled my account, but I was HORRIFIED to say the least to find out that because I was a member of a group, who only posted once to find out why my posts were not showing up on the Wittlebee facebook page asking questions, is no longer allowed to join Wittlebee! Can you believe that a company is using social media to weed out members?! If Wittlebee was going to have a comeback I was ready because I loved the idea and everything that I had read from Sean made him seem like a really great guy. I always try to support small businesses, but with the things I am hearing, and yes it is hearsay, is just insane and I cannot believe the people who are such “big fans” of wittlebee are not doing their own due diligence and researching this whole drama. So anyways, to sum it up, if you are thinking about Wittlebee, you have a 50% chance of getting good things, and a 50% of having a good experience which are just horrible odds for something I spending my hard earned money on.
Been a Wittlebee member for 6 months. I love the idea of “grab bag” type items. It’s fun and we have liked almost everything. The only time I was disappointed was when we got 4 gender nuteral items that I would have never put on a girl. But Wittlebee was quick to allow us to exchange 3 items. This was in September. We still have not received our replacement items and when I emailed them asking when to expect them I was told sorry you won’t be getting them. We gave you a $15 credit on your next box. Not happy with the way it was worded or the fact that it was just like oh well we forgot about you and now too bad no replacements, but at least something was done. Also not really happy we have to switch from 8 items to 6. I was perfectly happy to have six good items and two basics. If the 6 item box has basics that aren’t asked for, we will cancel. I hope it remains fun and good quality because we really do enjoy our boxes.
I have been a Wittlebee member for 6 months and strongly feel it is worth every penny I’ve spent. I have gotten amazing brands like Tea, Lately Lily, Mulberry Bush, American Apparel, Wittlebee, Calvin Klein, Kenneth Cole and Sage Organic Creek. I feel ALL the clothes have been of superior quality! My son is very sensitive to fabric texture and loves all his Wittlebee clothes because it is soft. I think for Wittlebee to work for a family you have to be willing to take a backseat and realize that by having someone else pick the clothes you are losing your personal touch.
Very cute idea but worst online buying experience of my life. 🙁
Jackie Fritz says
CoCo, that simply is just not true. You claim that is your experience, I will give you that. But you have seen the comments from customers and the feedback, or lack thereof from Wittlebee’s customer service. They are bordering on illegal business practices. Customers are not only upset with the product not being as promised, but unhappy that they have left no way for the customer to seek relief for items they paid for way in advance. Charging one, two and three times for a monthly product when the customer hasn’t even been sent the first boz they were charged for. The head of the company calling customers (with info from their Wittlebee account) in the middle of the night and threatening them and cursing at them, using the “F” word I might add. These are just customers seeking rectification when they have run out of options. It doesn’t help that they have removed ALL ways od communication, ie, disabled customer service phone contact. Customers are told to send issues via email, yet they go unanswered. All the while, money continues to be taken from their credit card. Very frustrating, and VERY scary.
Jackie Fritz says
I too have had a lot of problems with Wittlebee and am fed up with the service at this moment. I was charged a month before my box shipped. When I received my box, it had several pink items, which I had specifically requested NOT to get. In addition, there were several cheap looking/feeling pieces that were Wittlebee brand.
When I contracted customer service it took them 4 days to respond to my email.
Overall, very dissatisfied at this point with what they claim is an easier way to get clothes for your children.
My 6 month old has come home from his father’s house with these crappy clothes on. The clothes are poorly made and to be quite honest, you can buy better quality clothing from WalMart or Target and many other kids clothing stores for the same price, if not cheaper. Terrible quality! I would never buy from Wittlebee.